OPEN FITNESS BATHGATE PRIVACY AND COOKIE POLICY
PRIVACY POLICY
Latest Revision: April 2026
1. Overview of Ownership
This site is managed by Fitness and Entertainment Activities Ltd (trading name: Open Fitness Bathgate), a company established in England and Wales under registration number 10204566. Our legal head office is located at Calculated Accountants, Unit 12 The Wharf, 16 Bridge Street, Birmingham, England, B1 2JS. We are officially registered with the ICO under number ZA205811. For inquiries, reach us at info@openfitnessbathgate.co.uk or via phone at 01506 374123. We strictly adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Categories of Information Collected
We process various types of personal data, including:
Full name, electronic mail address, and telephone contact.
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Direct correspondence via email, WhatsApp, or contact forms.
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Subscription history, gym attendance logs, and membership status.
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Financial transaction details and billing records.
3. Methods of Data Acquisition
Information is gathered through several touchpoints:
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Completion of online registration or inquiry forms.
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Standard site performance metrics via Google Analytics.
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Our integrated club management software, Xplor Active.
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Direct engagement via telephone, email, or WhatsApp messaging.
4. Application of Your Information
Your data is utilized to facilitate gym access, manage your membership account, securely process payments, maintain legal financial documentation, and dispatch relevant news, operational updates, and marketing offers. We also engage with potential members regarding our fitness services and analyze site usability to enhance user experience.
We maintain a strict policy against selling user data to any external organizations.
5. Legal Framework for Processing
Contractual Necessity: To deliver the fitness services defined in your membership.
Statutory Obligation: To satisfy UK regulatory and financial reporting requirements.
Explicit Consent: For marketing distributions where you have opted in.
Legitimate Business Interests: To communicate effectively with prospective and current members.
6. Third-Party Data Sharing
Data is shared exclusively with vital service partners including Xplor Active & Harland (Membership and Payments), Folk (CRM), WhatsApp Business, Google Analytics, and Wix (Hosting). These partners are contractually bound to uphold UK GDPR standards and cannot use your data for independent purposes.
7. Retention Standards
Active Subscribers: Membership term plus 6 additional years.
Financial Data: Retained for 6 years as mandated by HMRC.
Leads/Enquiries: Records are held for 12 months following the final interaction.
8. Cookies and Rights
Under UK GDPR, individuals possess the right to request access to their personal records, amend inaccurate information, request erasure, or revoke consent. Please refer to the Cookie Policy section below for more specific tracking information.